Gold List FAQ’s

The ITG Coffees Gold List

What is it?

The “Gold List” is our name for our coffee subscription box customers.

We call you our Gold List because that’s what you are to us – Gold. Special. Valued.

The second reason we call it the Gold List? John used to call fresh roasted coffee “liquid gold”. So you are getting your monthly hit of liquid gold. 😀

How does it work?

 First, you sign up for the Gold List subscription on our website.

Your membership begins the following month.

Your account will be billed on the first of the month, and we ship your box of fresh roast shortly after that.

You can have ANY COMBINATION OF COFFEES YOU DESIRE!  We send out an email to all of our subscribers the last week of the month so you know what we have special for you in the roastery. 

Watch for those emails and reply to let us know what you want in your box!

You can get any coffee your heart desires. 

Just email us at coffeeclub@itgcoffees.com and we will make the magic happen.

We love to spoil our customers and we are constantly dreaming up fun little details to make your day special.

What if I want to change my subscription?

You can unsubscribe at any time.  You can change your subscription at any time.

Just log into your account at itgcoffees.com

TO LOG IN:

On the green footer menu at the bottom of each page there is an option called  “MY ACCOUNT”.  Click on it.

Follow the prompts and sign into your account.

THE DASHBOARD:

You will be brought to your dashboard, with several options on the left hand side; including “MY SUBSCRIPTION”.

If you click on MY SUBSCRIPTION it will give you options on how to change your settings, including:

SUSPEND, CANCEL, CHANGE ADDRESS, CHANGE PAYMENT

You are also able to upgrade or downgrade your subscription.

We hope the FAQ has helped, if you have any additional questions you can email us at coffeeclub@itgcoffees.com or at sales@itgcoffees.com

You can always contact us via phone at 1-800-975-2330.

Thank you so much for your interest in being a part of the GOLD LIST!  Have an awesome day!