Terms and Conditions

ORDER TIMELINE    

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Our company roasts and processes your coffee order within 7 DAYS
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

DISCLAIMER

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The product(s) you receive might vary slightly from the product picture.
 
Coffee storage and freshness dates:
* Store coffee in a cool, dry place
* We recommend drinking your coffee within 2 weeks of opening for optimal freshness
* We recommend consuming your coffee within 4 months of the roast date for optimal freshness.

SHIPPING

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Our company ships through USPS.

International shipping 

We do not ship internationally at this time.

Cost calculations

We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We offer free shipping in the USA on all orders over $40.
 

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your order may still need 7 days to be roasted and processed.
 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
If you purchase products other than fresh roasted coffee from us; such as brewing accessories, please do not return the item to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@itgcoffees.com

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@itgcoffees.com and send your item to: ITG Coffees PO BOX 100, Carlisle, NY 12031.

Shipping

To return your product, you should mail your product to: ITG Coffees PO Box 100, Carlisle, NY 12031
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.